Privacy Policy
 

Effective Date: September 15, 2026
 

North America Security Associates LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information submitted through our website and in connection with our investigative, security, and security consulting services.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, how we protect it, and the choices that may be available to individuals regarding their personal information.

By using our website or purchasing, requesting, or participating in our services, you acknowledge the practices described in this Privacy Policy.
 

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Submit an online service request;

• Complete an investigation, security, or consulting intake form;

• Purchase or engage our services;

• Contact us by email, telephone, or other communication methods;

• Submit information regarding an individual, business, property, facility, vendor, or other subject relevant to a requested service;

• Communicate with our investigators, security personnel, consultants, or other staff; or

• Otherwise interact with our website or services.

Depending on the service requested, information may include:

Client Information

• Name;

• Business or law firm name;

• Mailing address;

• Email address;

• Telephone number;

• Billing and payment information;

• Account or transaction information;

• Case, matter, engagement, or project information; and

• Other information reasonably necessary to process or provide the requested service.

Investigative Subject Information

Clients may provide information about an individual or business that is the subject of an investigation.

Depending on the requested service, this may include:

• Full name;

• Alias, nickname, or maiden name;

• Date of birth or age;

• Current or previous addresses;

• Telephone numbers;

• Email addresses;

• Relatives or associates;

• Business names;

• Employer or business information;

• EIN or other business identifiers;

• Social-media usernames or profile information;

• Website or domain information;

• Case-related information; and

• Other identifying information reasonably necessary to conduct the requested investigation.

Security and Consulting Information

Depending on the engagement, we may collect information reasonably necessary to provide security or security consulting services, which may include:

• Client and business information;

• Facility or property information;

• Security procedures and policies;

• Security-related assessments and observations;

• Incident information;

• Information concerning security risks or vulnerabilities;

• Information concerning authorized personnel or points of contact;

• Service schedules and engagement information;

• Photographs, documentation, or other materials provided for a security or consulting engagement; and

• Other information reasonably necessary to provide the requested service.

Clients should provide only information reasonably necessary for the requested service.
 

2. Our Services

North America Security Associates LLC provides investigative, security, and security consulting services.

Our services may include:

Skip Tracing Investigations

Skip tracing investigations involve researching available investigative databases, public records, address information, contact information, relatives, associates, business information, and other lawful sources to assist in locating or identifying an individual.

Skip tracing may be conducted for legitimate investigative, legal, business, collection, service-of-process, or other lawful purposes.

Litigation Skip Tracing

Litigation skip tracing is designed primarily for attorneys, law firms, legal professionals, and other authorized clients seeking information concerning defendants, witnesses, parties, or other individuals involved in legal matters.

Information may be researched to support lawful purposes such as service of process, subpoenas, litigation, witness location, judgment enforcement, collections, and legal due diligence.

Vendor Risk Investigations

Vendor risk investigations involve researching businesses, vendors, contractors, suppliers, and business partners using available business records, public records, investigative databases, and other authorized investigative resources.

Research may include:

• Business identity;

• Registration information;

• Ownership or officer information;

• Business affiliations;

• Addresses;

• Liens;

• Lawsuits;

• Licensing information; and

• Other available business-risk indicators.

Vendor risk investigations are intended to provide investigative information concerning businesses and business relationships.

Online Presence Investigations

Online presence investigations involve researching publicly available online information associated with an individual or business.

Research may include:

• Publicly available social-media profiles;

• Usernames;

• Websites;

• Domains;

• Blogs;

• Message boards;

• Public web mentions; and

• Other publicly available online information.

We do not access private accounts, restricted systems, passwords, devices, or other information without lawful authorization.

Security Services

Security services may include security personnel, protective services, security monitoring, security support, site security, event security, or other security-related services, as applicable to the particular engagement and permitted by applicable law and licensing requirements.

The specific scope of security services will be determined by the applicable client agreement, service engagement, or statement of work.

Information collected or maintained in connection with security services may be used to administer the engagement, communicate with clients and personnel, coordinate security operations, document incidents or activities, maintain service records, process payments, and comply with applicable legal or regulatory requirements.

Security Consulting Services

Security consulting services may include security assessments, security reviews, risk assessments, security planning, vulnerability identification, security recommendations, and other consulting services relating to the protection of people, property, facilities, businesses, or operations.

The specific scope of security consulting services will be determined by the applicable client agreement, service engagement, or statement of work.

Information obtained during security consulting engagements may include information concerning the client's business operations, facilities, personnel, security procedures, identified risks, incidents, and other information reasonably necessary to perform the requested consulting engagement.
 

3. How We Use Information

We may use information collected to:

• Process and fulfill requested investigative, security, and security consulting services;

• Conduct skip tracing investigations;

• Conduct litigation skip tracing;

• Conduct vendor risk investigations;

• Conduct online presence investigations;

• Provide security services;

• Provide security consulting services;

• Conduct security assessments, reviews, and risk evaluations;

• Verify information and identify potential matches where appropriate to the requested investigative service;

• Research individuals, businesses, vendors, and other investigative subjects for the specific lawful purpose requested by the client;

• Communicate with clients regarding their requests and engagements;

• Prepare investigative, security, incident, assessment, and consulting reports;

• Coordinate personnel and service assignments;

• Document security-related activities and incidents;

• Process payments and transactions;

• Maintain business, service, investigative, security, and transaction records;

• Manage employee, investigator, security personnel, and consultant assignments;

• Improve our website and services;

• Prevent fraud, misuse, or unauthorized activity;

• Protect the security of our systems, personnel, clients, property, and information;

• Comply with applicable laws, regulations, licensing requirements, legal processes, or governmental requests; and

• Exercise or defend legal rights.

We will not use information for purposes materially inconsistent with the purpose for which it was collected without an appropriate legal basis or notice where required.
 

4. Investigative Information

Information obtained or generated during an investigation may include information concerning individuals or businesses who are not our direct customers.

Investigative information may be obtained from:

• Client-provided information;

• Authorized investigative databases;

• Public records;

• Public websites;

• Business records; and

• Other lawful investigative sources.

The availability and accuracy of information may vary. Investigative results may contain outdated, incomplete, or inaccurate information and may require additional verification.

We do not represent potential matches as confirmed identities unless the available information supports that conclusion.
 

5. Security and Consulting Information

Information obtained or generated during security or security consulting engagements may include information concerning clients, facilities, businesses, personnel, security procedures, incidents, risks, vulnerabilities, and other matters relevant to the engagement.

Such information may be obtained from:

• Client-provided information;

• Information observed or documented during a service engagement;

• Security assessments and inspections;

• Client facilities or properties;

• Publicly available information;

• Business records;

• Service records; and

• Other lawful sources.

Security and consulting information will be used primarily for the purpose of providing the requested service, administering the engagement, documenting services or incidents, preparing reports, protecting people or property, and complying with applicable legal or contractual requirements.
 

6. Sharing of Information

We may disclose information when reasonably necessary to provide our investigative, security, or security consulting services or operate our business, including to:

• Authorized employees, investigators, security personnel, and consultants;

• Service providers assisting with website operations;

• Payment processors;

• Business management and case-management platforms;

• Data and investigative service providers;

• Information technology and security providers;

• Professional advisors;

• Contractors or other service providers assisting with an authorized engagement;

• Government agencies or law enforcement when legally required or permitted;

• Courts or other parties pursuant to subpoenas, court orders, or other legal processes; or

• Other parties when disclosure is necessary to protect our rights, property, safety, or the safety of others.

We do not sell investigative reports to the general public.

We may use third-party service providers to process information on our behalf. Those providers may have their own privacy policies and security practices.
 

7. Payment Information

Payments made through our website may be processed by third-party payment processors.

We generally do not need to receive or store complete payment-card information ourselves. Payment information may be processed directly by the applicable payment provider in accordance with its privacy and security practices.
 

8. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Date and time of visits;

• Referring website; and

• Other technical or usage information.

We may use cookies and similar technologies to operate the website, maintain security, understand website usage, and improve our services.

Third-party website, analytics, advertising, payment, or other service providers may also use cookies or similar technologies according to their own policies.
 

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Access to investigative, security, consulting, and client information is limited based on business need and job responsibilities.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will respond as required by applicable law.
 

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested investigative, security, or consulting services;

• Maintain business and transaction records;

• Complete accounting and financial requirements;

• Resolve disputes;

• Maintain investigative, security, and consulting records;

• Comply with legal, regulatory, licensing, or contractual obligations; or

• Protect and enforce our legal rights.

When information is no longer reasonably necessary for a legitimate business or legal purpose, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our records-retention practices and applicable law.
 

11. Confidentiality of Investigative, Security, and Consulting Information

Investigative, security, and consulting information is handled as confidential business information and access is limited to authorized personnel and service providers who have a legitimate business need.

For investigations or security services conducted under applicable private-investigation, security, licensing, or other applicable laws or regulations, additional confidentiality requirements may apply.

Information may nevertheless be disclosed when required or permitted by law, court order, subpoena, client authorization, contractual obligation, or other applicable legal authority.
 

12. Fair Credit Reporting Act and Consumer Screening Restrictions

Our services are investigative, security, and security consulting services and are not offered as consumer reports for purposes prohibited by applicable law.

Our services are not tenant-screening, rental-screening, resident-screening, employment-screening, credit-screening, insurance-screening, or other consumer-eligibility screening services.

Our services and investigative databases may not be used for prohibited consumer-reporting purposes, including making decisions regarding housing, employment, credit, insurance, or other eligibility determinations where the Fair Credit Reporting Act applies.

Clients are responsible for using information obtained through our services only for lawful purposes.
 

13. Prohibited Uses

Our services may not be used for:

• Tenant or rental screening;

• Residential or housing eligibility determinations;

• Consumer screening prohibited by applicable law;

• Employment screening or employment eligibility determinations where prohibited by applicable law;

• Credit or insurance eligibility determinations where prohibited by applicable law;

• Harassment;

• Stalking;

• Threats or intimidation;

• Fraud;

• Identity theft;

• Unauthorized account access;

• Circumventing security controls;

• Discrimination prohibited by law;

• Unlawful surveillance;

• Unlawful employment or housing decisions;

• Any other unlawful purpose; or

• Any purpose prohibited by applicable law or the terms governing the investigative resources used to perform the service.

We reserve the right to refuse or terminate a request that we reasonably believe may involve unlawful or prohibited activity.
 

14. Information About Children

Our services are not directed toward children.

We do not knowingly collect personal information directly from children for the purpose of providing investigative, security, or consulting services.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us.
 

15. Your Privacy Choices

Depending on applicable law, you may have rights concerning personal information we maintain about you.

These rights may include requesting information regarding the collection or use of your personal information, requesting correction of inaccurate information, or requesting deletion of certain information.

These rights may be subject to legal exceptions, including situations where information must be retained for legal, security, investigative, accounting, contractual, or other legitimate purposes.

Requests may be submitted using the contact information provided below.
 

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of any third-party website they visit.
 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When changes are made, the updated version will be posted on this page with a revised effective date.
 

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the information we maintain, please contact:

North America Security Associates LLC

Email: cshell@northamericasecurityguards.com
Telephone: 407-984-5359
Website: Northamericasecurityguards.com